Step 6 // Retention
Account Management
Our relationship doesn't end at launch. Every client gets a dedicated Account Manager — a single point of contact who knows your business, anticipates your needs, and ensures the product keeps growing long after go-live.
What your Account Manager does
- 1. Onboarding & Handover: Structured kickoff ensuring your team is fully equipped from day one.
- 2. Quarterly Business Reviews: Data-driven sessions to align your IT roadmap with business goals.
- 3. Proactive Support: Monitoring, incident response, and continuous improvement proposals.
- 4. Upsell & Expansion: Identifying new opportunities — new features, integrations, or market expansions.
1
Dedicated AM per account
<2h
Average response time
QBR
Quarterly strategy reviews